How we treat you and your work

You're about to try something you've never used, and to hand over your card to do it. That's a fair moment to want the plain truth first.

So here it is, gathered in one place: how the studio treats you, and how it treats your work. Every line below is a promise the studio already keeps, written out in full somewhere else. This page brings them together, and each one links to the exact terms behind it, if you want to check.

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Your work is yours

What you make in Kaldune belongs to you. You can download any file the moment it exists, including work from a brief you never finished. Owning and downloading your work is never held back over money. It's yours outright.

See the Terms for exactly how ownership works.

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The studio never sees your card

When you add funds, your card goes straight to Stripe, the payment processor that handles the money. The studio never sees or stores your full card number. Stripe holds it, and Stripe is bound to use it only to process your payment.

See the Privacy Policy for what we hold, and what Stripe holds instead of us.

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Here is everything we know about you: your name and your time zone

That's the whole of it. Your name, because you're signed in with it, and your time zone, so the studio knows your local time. No behavioral profile. No record of your habits. Nothing about you sold or shared. The studio doesn't build a picture of you beyond those two things.

See the Privacy Policy for the full account of what we collect and why.

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We don't read your work

In the normal course, no one at the studio reads your briefs or the work in your room. The one exception is support: if you ask us for help with something in your work, a support specialist can open the exact item you've pointed us to, for the exact purpose you asked about, and nothing more. Every one of those accesses is logged.

The full, plain reconciliation is in Trust & safety, and the binding version is Privacy Policy §7.

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The only other time we'd hand something over: a court order

The law can compel us to disclose your data: a valid court order, subpoena, or warrant, or a genuine emergency where someone's at risk of serious harm. That's the only other exception, and we treat it as narrowly as it deserves. We check the request is valid, we push back on anything overbroad, and we hand over only what the law actually compels. Wherever we're allowed to, we tell you first. We never volunteer your work to anyone.

See the Privacy Policy for the exact terms.

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We never train on your work

We don't use your work, your briefs, or your information to train or improve any AI model, ours or anyone else's. The provider that powers the room is contractually barred from training on your work too. Your work is stored for one reason: so you can come back to it.

See the Privacy Policy for how this holds across everyone who touches your data.

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Every brief is a sealed world

Each brief is worked entirely on its own. Nothing carries from one brief to another, not between different people, and not even between your own briefs. A new brief starts fresh and knows nothing of the others.

See the Privacy Policy for how sealed briefs sit alongside resuming your work, search, and memory.

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The studio checks its facts before it writes them

Before the room builds, it grounds the work. It reads your brief, finds what it doesn't yet know, and checks the facts it's about to rely on against the live world. Real sources, not guesses. Careful over confident.

See About Kaldune for how a job flows, research to delivery.

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You have the last word

Nothing ships without your say. You watch the work happen, you steer it when you want to, and at any point on any job you can review it, redirect the room, or stop the pass entirely. The studio works while you watch, and it answers to you.

See About Kaldune for how you direct the room.

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If you want the exact terms

This page is the plain version, gathered in one place. Every promise on it is written out in full, in the terms a lawyer and a regulator would hold us to, on these pages:

• Privacy Policy — what we collect, why, and the promises behind it.
• Terms — ownership, your account, and how the studio and you agree to work together.
• Usage Policy — what the studio will and won't take on.
• Privacy Choices — the controls in your settings and exactly what each one does.
• Data Processing Addendum — for business customers processing their own end-users' data through Kaldune.

Something not covered here? Getting help routes you to the right place and tells you what happens next.