Business & Strategy · A managed IT firm's customer story from its own notes: a ransomware morning, told as a PDF and a short film, the client unnamed
Brightline IT Customer Story
What they asked for
“Hey Laura, make a customer story from my notes, the client unnamed.”
What came back
A sample customer story and a 39 second film.
Read the full request
Hey Laura, we're a managed IT firm in Columbus, Ohio. Make a customer story from my notes: a PDF, a web page and a short film. Keep the client unnamed and use only these facts. My notes: a 12-chair dental group was hit by ransomware on a Tuesday at 6:40 a.m. We isolated the network by 7:15. Their backups were clean because we test restores every month. Patient scheduling was back by 1 p.m., the whole office by 5 p.m. Nothing was paid, no patient data left the building. Since then we added a second offsite backup and phishing training for the front desk. Mark it as a sample.
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